Jeremy Holcomb
Senior Technical Account Manager at Genesys
Woodstock, Georgia, United States
Summary
🤩
Rockstar🎓
Top SchoolJeremy Holcomb is a Senior Technical Account Manager with 10 years of experience helping enterprise customers adopt and optimize cloud-native SaaS platforms, primarily within Genesys contact center ecosystems. He combines hands-on engineering experience—from deploying FedRAMP-compliant environments and leading dev-ops automation teams—to strategic account stewardship and executive-facing advocacy. Known for resolving complex escalations and reducing operational risk, he translates telemetry and KPIs into proactive recommendations that improve retention and platform reliability. Jeremy also contributes to open-source: he’s a significant contributor to the popular React state-management library zustand, demonstrating deep understanding of performance, subscriber ordering, and concurrent-mode issues. Based in Woodstock, GA, he mentors peers and influences product roadmaps, blending technical rigor with strong customer relationships. His background in hospitality and sales informs a service-oriented approach to technical leadership and stakeholder communication.
10 years of coding experience
3 years of employment as a software developer
Bachelor's degree Hospitality Administration/Management, Bachelor's degree Hospitality Administration/Management at Georgia Southern UniversityAssociate's degree Business Administration and Management General, Associate's degree Business Administration and Management General at Georgia State University Perimeter CollegeBachelor of Science - BS Enterprise Systems and Design, Bachelor of Science - BS Enterprise Systems and Design at Georgia Gwinnett College
Github Skills (9)
state-management10
typescript10
typescripts10
react10
typescript-types10
hook9
javascript9
testing8
redux5
Programming languages (2)
Github contributions (5)
pmndrs/zustand
May 2019 - Feb 2020
🐻 Bear necessities for state management in React
Role in this project:
Full-stack Developer
Full-stack DeveloperContributions:4 releases, 2 reviews, 11 commits in 8 months
Contributions summary:Jeremy contributed significantly to the `zustand` project, focusing on state management in React. They implemented several core features and enhancements, including ensuring the order of subscribers, fixing shallow and middleware output, and updating subscriber order logic. Moreover, they addressed type changes, performance improvements, and bug fixes, refining the library's functionality and addressing potential concurrent mode issues. Their work demonstrates a deep understanding of the library's internal workings.
reactstate-managementstate-management-in-reactreduxbear
JeremyRH/systemjs-loader-poc
Jul 2020 - Feb 2025
An example repo of how to connect separate builds using an import map, webpack externals, and SystemJS.
Contributions:4 reviews, 80 PRs, 77 pushes in 4 years 8 months
buildsjavascriptseparateexample-repowebpack2
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