Jeremy Lee
Tier-3 Technical Support at CoinTracker
Ardmore, Oklahoma, United States
Summary
Jeremy Lee is a Tier-3 technical support specialist with 8+ years of experience delivering high-stakes, user-first support across fintech, energy, insurance, and telecom. He excels at translating complex technical issues—API integrations, blockchain transactions, ERP-like workflows—into clear, actionable solutions while collaborating closely with engineering and product teams to drive fixes and improve reliability. Proven in building SOPs, playbooks, and customer-facing resources, he has repeatedly boosted SLA performance and maintained 95%+ customer satisfaction in fast-paced, high-uptime environments. Comfortable mentoring teams and leading 24/7 coverage, Jeremy pairs empathy with technical rigor—fluent in SQL, Zendesk, JIRA, and CRM tooling—to resolve incidents quickly and reduce recurrence. Based in Ardmore, Oklahoma, he brings a calm, accountable presence that customers and engineers rely on when systems and patience break down.
7 years of coding experience
5 years of employment as a software developer
Github Skills (28)
clx7
blockchain6
nodejs5
tkinter5
currency5
currency-exchange5
cryptocurrency5
ttk5
bitcoin5
python-interface5
wallet5
widgets4
php4
python4
ethereum4
Programming languages (6)
Github contributions (5)
krewshul/fckbankscoin
Oct 2019 - Dec 2021
Contributions:1 release, 1 PR, 5 pushes in 2 years 2 months
FCKERS-CLUB/fckbankscoin
Oct 2019 - Dec 2021
Contributions:7 commits, 5 PRs, 2 pushes in 2 years 2 months
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