Jeremy Miller
Vice President Customer Operations
Louisville, Kentucky, United States
Summary
🤩
Rockstar🎓
Top SchoolJeremy Miller is a cloud-native engineering leader with 11 years of experience building DevOps and customer-facing operations for Kubernetes and SaaS platforms, now serving as Vice President of Customer Operations at Platform9. He moved up through technical and leadership roles at Platform9, combining hands-on solutions architecture with strategic service delivery for managed Kubernetes across on-prem and public clouds. A prolific contributor to open-source projects like Chef, Habitat, and InSpec, Jeremy has deep expertise in security, test automation, packaging, and deployment tooling that underpin resilient distributed systems. His background spans systems and network engineering at enterprise scale (UPS, Level 3) through to modern SRE and platform roles, giving him a rare full-stack view from infrastructure to application. He’s comfortable shipping low-level backend improvements—such as new Habitat subcommands and Chef exit-code handling—while also building teams, roadmaps, and CI/CD practices that enable continuous delivery. Based in Louisville, KY, he blends pragmatic engineering with customer-focused operational leadership to accelerate adoption of cloud-native best practices.
11 years of coding experience
20 years of employment as a software developer
Bachelor of Science in Technology and Industrial Arts Minor in Computer Science, Bachelor of Science in Technology and Industrial Arts Minor in Computer Science at Berea College
Github Skills (36)
devsecops10
inspec10
erlang10
package-management10
testing10
rspec10
audit10
ruby10
package-manager-tool10
chef-client10
automation10
build-automation10
chef-solo10
chef-infra10
automations10
Programming languages (15)
Github contributions (5)
habitat-sh/habitat
Mar 2018 - Oct 2020
Modern applications with built-in automation
Role in this project:
Backend & DevOps Engineer
Backend & DevOps EngineerContributions:8 reviews, 205 commits, 89 PRs in 2 years 7 months
Contributions summary:Jeremy contributed to the development of the Habitat project by implementing a new subcommand `hab pkg info` to extract and display package information from `.hart` archives. They integrated compression into the `pkg-export-tar` component and introduced a new `hab supportbundle` subcommand for creating support bundles. Further, they made various code improvements including bug fixes, refactoring, and adding metrics to display process status more correctly in the `hab svc status` command, showing an ability to work across the entire system.
containersrustconfiguration-managementpackage-managerautomation
chef/chef-server
Mar 2017 - Feb 2019
Chef Infra Server is a hub for configuration data; storing cookbooks, node policies and metadata of managed nodes.
Role in this project:DevOps Engineer & Backend Developer
DevOps Engineer & Backend DeveloperContributions:51 commits, 13 PRs, 36 pushes in 1 year 10 months
Contributions summary:Jeremy's commits center on improving the Chef Infra Server's build and deployment processes. They implemented features to allow habitat mode for chef-server-ctl commands, indicating a focus on containerization and deployment. The user also made changes to build scripts, configuration files, and upgrade procedures, demonstrating expertise in the server's infrastructure and its upgrade paths. Furthermore, the commits show the user working on Erlang code for backend changes and the addition of a new http head for a certain API endpoint.
erlangstoringnodesinfrachef-server
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