Summary
Jeremy Morel is a Senior IT Analyst based in the New York City area with 11 years of hands-on experience delivering practical support and infrastructure improvements across agencies and agencies’ campaigns. Trained through an intensive Per Scholas program, he combines deep help-desk expertise with systems administration skills—supporting servers, endpoint rollouts, backups, and enterprise software—while moving into progressive analyst roles at M Booth. Known for clear communication and rapid learning, he has led device migrations, Google Workspace and FleetSmith management, and campaign-specific IT projects that required both technical rigor and user empathy. Jeremy pairs a customer-service mindset from retail and contract roles with disciplined ticketing and troubleshooting practices, making him effective at reducing friction during large rollouts. He is self-motivated, reliable, and often the bridge between technical teams and non-technical end users, with a track record of improving adoption and minimizing downtime. An eye for process and data-driven follow-up (e.g., campaign email analysis) often surfaces opportunities for incremental operational improvements.
11 years of coding experience
IT Support, IT Support at Per Scholas
English, Spanish