Summary
Jerome Xiong is an experienced IT infrastructure analyst with over 10 years managing enterprise datacenter operations and IT service delivery in Shanghai. He has deep hands-on expertise across AD/DNS/DHCP, VMware, Symantec suites, Exchange, WSUS and Linux, and a proven track record improving server performance, incident response, and helpdesk SLAs. Jerome bridges technical and business needs by translating requirements into projects, producing SOPs, and owning IT budgets and procurement. He also designs and delivers training—having taught Lotus Notes and new-hire technical curricula—bringing clear communication and fluent English to cross-functional work. Known for a disciplined, self-motivated approach and familiarity with ITIL, he pairs operational rigor with a curiosity reflected in his GitHub motto about boundless learning.
11 years of coding experience
3 years of employment as a software developer
Bachelor of Education (BEd), Computer Science, Bachelor of Education (BEd), Computer Science at He Nan Polytechnic University
English, pets3