Summary
Jerry Baker is a results-driven support leader with 11 years in software and over two decades of IT hands-on experience, currently serving as Director of Support at Docker. He progressed through technical and managerial roles at Docker and Mirantis, blending deep troubleshooting expertise with team-building and operational strategy for cloud-native platforms. His background includes full-stack DevOps work for clinical trial systems and long-term responsibility for enterprise infrastructure, disaster recovery, and ERP integrations. Known for restructuring systems and processes, he has repeatedly turned fragmented environments into resilient, monitored operations. Based in Melbourne, Arkansas, he brings a practical, cross-functional perspective that bridges engineering, customer success, and IT operations. He often applies manufacturing-grade rigor—born from early roles in industrial settings—to support engineering and incident readiness.
11 years of coding experience
11 years of employment as a software developer
High School Diploma General, High School Diploma General at Clinton Prairie