Summary
Jerry Fang is a Site Reliability Engineer with nine years of experience building observable, resilient production systems from Hsinchu, Taiwan. He has driven reliability initiatives at SHOPLINE and 浪LIVE, implementing OpenTelemetry and Grafana Tempo to surface tracing data and pinpoint performance bottlenecks. Jerry designed an end-to-end alert management and review process and introduced Grafana OnCall to cut noisy alerts and reduce operator fatigue while ensuring critical notifications reach the right teams. His background includes hands-on software engineering and Ruby on Rails development, giving him full-stack empathy when improving platform stability. As a third-year computer science student alumnus of NCTU, he combines academic grounding with practical, cross-functional experience in SRE practices. Colleagues know him for turning telemetry into actionable workflows that speed incident resolution and prevent recurrence.
9 years of coding experience
4 years of employment as a software developer