Jess A
Senior Customer Success Manager at Apptronik
Los Angeles, California, United States
Summary
👤
Senior🎓
Top SchoolJess A is a Senior Customer Success Manager based in Los Angeles with 10 years of experience building and leading high-impact customer programs for robotics and SaaS companies. She has a track record of scaling CSM teams and processes—hiring the first CSM at Ambi Robotics, managing portfolios worth millions in ARR across 15+ sites, and later leading an international team supporting 700 accounts. Jess pairs hands-on account ownership (preventing six-figure churn and onboarding >$1M ARR quickly) with product-focused operational improvements like QA processes and automations that cut review workloads by over 50%. Now at Apptronik, she brings cross-functional escalation experience and field operations management from seasonal technician hiring to enterprise customer strategy. Colleagues describe her as a pragmatic operator who blends empathy for customers with systems-thinking to turn support into measurable business outcomes.
10 years of coding experience
6 years of employment as a software developer
Bachelor's degree Political Economy, Bachelor's degree Political Economy at University of California, BerkeleyEconomics, Economics at Cerritos College
English, Spanish, Indonesian
Github Skills (21)
health9
motion-capture9
playfab8
ats8
spatial-audio8
jekyll7
unity3d7
javascript2
socket-io2
react2
nodejs2
chat2
synchronized1
codebase1
delegation1
Programming languages (2)
Github contributions (5)
jayunani/noorsite
Sep 2016 - Apr 2017
Contributions:48 pushes, 1 branch in 7 months
jayunani/noors_site
Mar 2017 - Mar 2017
Contributions:4 PRs, 15 pushes, 2 branches in 20 days
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