Summary
Jess Nelson is an Information Technology Manager and former Air Force First Sergeant with 8+ years in IT leadership and decades of operational tech experience, currently modernizing systems for the Pacific Northwest Regional Council of Carpenters. She combines hands-on infrastructure skills—Active Directory, Azure AD/M365, Intune/MDM, SQL and VMWare—with process transformation, having migrated 130 users to O365, slashed help desk response times, automated endpoint deployments, and salvaged a $3M application project. Her leadership background in the Air Force informs a people-first approach to readiness, policy enforcement, and vendor management across dispersed, siloed environments. Jess holds a BS in Information Technology and an MBA, and is noted for translating military-grade troubleshooting and avionics systems experience into resilient, auditable IT operations for civilian organizations.
8 years of coding experience
16 years of employment as a software developer
BS, Information Technology, BS, Information Technology at University of Phoenix
AS, Aircraft Avionics Technology, AS, Aircraft Avionics Technology at Community College of the Air Force
MBA, Business, MBA, Business at Pacific Lutheran University - School of Business