Summary
Jesse Maseto is a seasoned System Administrator with 14 years of experience at ByWater Solutions, where he has progressed through support, sales, and DevOps roles to lead system administration efforts. He specializes in supporting and customizing open-source library automation systems, focusing on high-quality customer service, 24/7 support workflows, and practical enhancements that reduce clients' total cost of ownership. Jesse combines hands-on DevOps skills with deep institutional knowledge of ByWater’s product suite, making him a go-to problem solver for integrations, training, and report automation. Based in Stratford, Connecticut, he has helped the company earn top marks for support quality and routinely bridges technical implementation with client-facing training and escalation management. A pragmatic operator, Jesse brings a long-term commitment to open-source solutions and a track record of turning support insights into product improvements.
14 years of coding experience
University of New Haven
English