Jesse Yowell
Head Of Support at ReadMe
San Francisco, California, United States
Summary
👤
Senior🎓
Top SchoolJesse Yowell is a Head of Support based in San Francisco with nine years of experience troubleshooting Cloud/SaaS products, leading support teams, and reducing operational friction through log analysis and debugging. He combines deep API, Git, and network troubleshooting expertise with front-end and visual design skills (HTML/CSS, JavaScript/React, Sketch/Adobe), enabling him to bridge engineering, product, and customer needs. At ReadMe and previously Atlassian, he scaled support practices, authored guides for complex SSO and abuse-detection scenarios, and trained teams to triage critical incidents. Known for working with OpenAPI specs and pragmatic documentation, he pairs a designer’s eye with an engineer’s rigor to improve developer experiences. A practical coder who says he “writes code in Poetry,” Jesse brings an unusual blend of creative design background and hands-on technical support leadership.
9 years of coding experience
14 years of employment as a software developer
Visual Design, Visual Design at General AssemblyDesignlabGraphic Design / Design Fundamentals, Graphic Design / Design Fundamentals at City College of San FranciscoWeb Development Track Web Development, Web Development Track Web Development at Bloc
Github Skills (1)
react8
Programming languages (1)
Github contributions (5)
ZHOUHOUJIE/ZHOUHOUJIE.github.io
Feb 2017 - Apr 2020
Contributions:32 pushes, 1 branch, 1 comment in 3 years 2 months
README44/web-cli-pc
Oct 2024 - Oct 2024
Contributions:1 push, 3 branches in 1 day
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