Jessica Boctor
Head Of Customer Success at Open to New Roles
Tullahoma, Tennessee, United States
Summary
🤩
Rockstar🎓
Top SchoolJessica Boctor is a multidisciplinary Head of Customer Success and seasoned software engineer with 11 years of experience blending product-facing engineering, marketing, and customer operations. A founding CS team member at Gravity Rail, she builds scalable workflows, QA processes, and AI-assisted triage systems while translating customer insights into engineer-ready requirements. Previously at Automattic she led payment integrations, compliance fixes, and developer apprenticeship milestones, pairing hands-on coding with documentation and support for high-value transactions. Jessica’s background as an entrepreneur and marketer informs pragmatic solutions—she designs user education and self-serve resources that reduce churn and operational load. Based in Tennessee and fluent in German from early-career roles, she brings a rare mix of technical rigor, creative communication, and cross-functional leadership.
10 years of coding experience
7 years of employment as a software developer
California State University, Long BeachHigher School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program, Higher School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program at Arlington High SchoolDeveloper Apprenticeship, Computer Software Engineering, Developer Apprenticeship, Computer Software Engineering at Automattic IncBachelor of Arts, Germanic Studies, Bachelor of Arts, Germanic Studies at Class of 2007 University of California
Github Skills (43)
javascript10
wordpress-themes10
wordpress10
redux10
plugin10
api10
wordpress-plugin10
nodejs10
traffic10
react10
jetpack9
ubuntu9
minecraft9
security9
marketing9
Programming languages (5)
Github contributions (5)
JessBoctor/acf-gutenberg-comparison-slider
Nov 2018 - Dec 2018
Contributions:14 pushes in 21 days
JessBoctor/rm-acf-timer
Oct 2018 - Oct 2018
Contributions:3 pushes, 1 branch in 1 day
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.