Summary
Jessica Carless is a Staff UX Researcher with 11 years of experience applying rigorous, multidisciplinary research to bridge consumer insight, product strategy, and engineering—most recently leading GenAI user research at Google. She builds scalable, value-driven research frameworks (now the gold standard across Android phone setup) that translate user needs into measurable business and technical priorities, and her methods have doubled AI prototype throughput while informing multi-year strategy. With a PhD in neuroscience and a background in sensory science and product R&D at Procter & Gamble, she blends deep experimental rigor with sensorial and market-savvy intuition to design novel evaluation techniques. Internationally experienced, she routinely advises senior leadership and manages cross-functional and vendor partnerships to quantify AI value using advanced statistical approaches. Unusually for a UXR leader, she also pursues machine learning and GIS research interests, enabling tighter integration of ML model understanding into user-centered product decisions.
11 years of coding experience
9 years of employment as a software developer
Doctorate, Neuroscience, Doctorate, Neuroscience at Center for Neuroscience at the University of Pittsburgh
Bachelors of Science, Biology, Bachelors of Science, Biology at Temple University
Boston Latin School