Jessica Clifford
QA & Support Operations Analyst
Alabama, United States
Summary
👤
Senior🎓
Top SchoolJessica Clifford is a QA and Support Operations Analyst with 8 years of product and technical experience, blending hands-on QA, product management, and customer-facing support. She excels at turning messy bug reports into actionable developer tickets, triaging ~150 issues per month and designing test coverage that caught critical mobile crashes ahead of launch. Previously she drove major product initiatives at Fandom and Curse—leading an interactive maps feature that boosted engagement 250% and shepherding a platform migration used by over a billion users. Jessica pairs deep troubleshooting skills (Postman API collections, browser dev tools, network-level diagnostics) with a pragmatic focus on automation and workflow redesign to reduce friction for users and engineers. Her background in enterprise healthcare deployments and early emergency services leadership gives her a rare operational discipline and appreciation for reliability where failure has real consequences. Based in Alabama, she brings a user-centric, systems-minded approach and a knack for building QA practices from the ground up.
8 years of coding experience
20 years of employment as a software developer
Bachelors, Software Engineering, Bachelors, Software Engineering at University of Advancing TechnologyAssociates, Web Design, Programming, Networking (UNIX), Associates, Web Design, Programming, Networking (UNIX) at Griffin Technical College
Github Skills (13)
world-of-warcraft9
hearthstone9
red8
discord-bot6
python5
crossword5
azerothcore4
dm4
python-bindings3
mobile3
swig3
boilerplate1
zeromq1
Programming languages (5)
Github contributions (5)
Alianin/pad-cogs
Jul 2022 - Feb 2023
Cogs for a Discord bot related to the mobile game Puzzle & Dragons
Contributions:8 pushes, 12 branches in 7 months
discordbotdragonsdiscord-botmobile-game
Alianin/docs
Jul 2023 - Sep 2023
Contributions:6 pushes, 7 branches in 1 month
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