Jessica Monroe
Manager Of Customer Success at Suplari, Inc.
Seattle, Washington, United States
Summary
👤
Senior🎓
Top SchoolJessica Monroe is a customer success leader with 13 years of experience translating technical complexity into measurable business outcomes for global enterprise accounts. Currently Manager of Customer Success at Suplari and formerly a Senior Program Manager at Microsoft, she excels at onboarding, automation of manual data workflows, and aligning product and engineering teams to deliver customer-driven features. Known for calm conflict resolution and building psychological safety on teams, she also created scalable onboarding programs that doubled headcount and streamlined renewals and POCs. A BA in Mathematics and hands-on background in financial analysis give her a strong analytical lens—she even contributed back-end improvements to an open-source NZB/Torrent postprocessing project, demonstrating curiosity across technical and customer-facing domains.
13 years of coding experience
4 years of employment as a software developer
Bachelor of Arts (B.A.), Mathematics, Cum Laude, Bachelor of Arts (B.A.), Mathematics, Cum Laude at Seattle Pacific UniversityHigh School Diploma, High School Diploma at Notre Dame Preparatory
Stackoverflow
11reputation
7kreached
0answers
1question
Github Skills (6)
file-parsing10
python10
scripting10
configuration-management9
javascript6
highcharts6
Programming languages (4)
Github contributions (5)
clinton-hall/nzbToMedia
Feb 2013 - Mar 2013
Provides NZB and Torrent postprocessing To CouchPotatoServer, SickBeard/SickRage, HeadPhones, Mylar and Gamez
Role in this project:
Back-end Developer
Back-end DeveloperContributions:15 commits in 16 days
Contributions summary:Jessica primarily focused on enhancing the project's functionality by introducing a versioning system and improving code structure. They added a `VERSION` constant across multiple Python scripts, indicating a focus on maintainability and release management. The user also refactored and updated existing code, implementing a new parsing strategy and improving the extraction process. These changes collectively suggest a focus on improving the core functionality and maintainability of the back-end processing scripts.
post-processingtorrentsickbeardcouchpotatoserverpython
berkona/project-fenris
Sep 2019 - Jan 2023
Contributions:77 pushes, 2 branches in 3 years 4 months
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