Jessica O'Brien is a product leader with 11 years of hands-on experience and over 15 years across startups, government, and professional services, currently Head of Product at Grace Papers in Melbourne. She blends analytical rigor with creative first-principles thinking to drive product strategy, UX, prioritisation frameworks and stakeholder trust in both 0–1 builds and complex change programs. Her background spans marketing, communications, sales and public sector campaigns, enabling her to translate business objectives into measurable product-led outcomes. Known for adaptability, empathy and bravery, she builds cross-functional momentum and sustainable value while prioritising equality and social justice in product design. An operator who has launched award-winning B2B SaaS solutions and led high-impact communications campaigns, she’s equally comfortable shaping vision with founders or executing delivery with large organisations.
11 years of coding experience
5 years of employment as a software developer
Star of The Sea College
Bachelor of Arts (B.A.), Communication (Public Relations), Bachelor of Arts (B.A.), Communication (Public Relations) at RMIT University
Collection of example applications with the Intercom Messenger installed
Contributions:43 commits, 27 PRs, 32 pushes in 1 year
messengerchatinstalledintercom
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