Jessica Sam
Technical Writer at Granicus
Chennai, Tamil Nadu, India
Summary
👤
Senior🎓
Top SchoolJessica Sam is a technical writer with 11 years of experience crafting user-centric documentation and sales content across SaaS and enterprise products. Based in Chennai, she has shaped knowledge bases and product help for companies like Granicus and Zoho, focusing on simplification, consistency, and usability to improve user experience. Her background in design and visual communications plus an MA in Communication and Media Studies helps her bridge UX, content strategy, and cross-functional collaboration. Jessica also brings marketing-savvy to documentation, having produced campaigns, case studies, and multimedia assets that capture product value for sales teams. Known for automating routine tasks and defining clear team roles, she blends creative execution with strategic process improvements to make complex workflows approachable.
11 years of coding experience
Master of Arts - MA, Communication and Media Studies, A+, Master of Arts - MA, Communication and Media Studies, A+ at Madras Christian CollegeBachelor of Science - B.Sc, Design and Visual Communications, Bachelor of Science - B.Sc, Design and Visual Communications at Women's Christian College
Stackoverflow
33reputation
31kreached
12answers
1question
Github Skills (79)
k8s10
api10
tyk10
api-gateway10
tcp10
rest9
entrez9
lift9
grpc9
reverse-proxy9
api-management9
wysiwyg9
recaptcha9
microservices9
rich-text-editor9
Programming languages (12)
Github contributions (5)
kohrVid/OccupyBnB
Aug 2016 - Jan 2019
Contributions:33 PRs, 30 pushes, 19 branches in 2 years 5 months
kohrVid/vim-settings
Oct 2016 - Oct 2025
Contributions:8 PRs, 98 pushes, 7 branches in 9 years 1 month
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