Jessica Shu
Support Engineer - Azure Identity And Security at Microsoft
Chicago, Illinois, United States
Summary
🤩
Rockstar🎓
Top SchoolJessica Shu is a seasoned support engineer specializing in Azure Identity and Security with over a decade of experience across IT, telecommunications, and cloud operations. She has a proven track record delivering large-scale, geographically distributed network and data center projects for major APAC service providers and has provided onsite technical support and knowledge transfer in high-stakes migrations. At Microsoft she supports identity and security at scale, building on prior roles ensuring 24/7 application uptime at Charles Schwab and mission-critical network deployments for Nokia, Alcatel-Lucent, and China/Chunghwa Telecom. Multilingual and comfortable in cross-cultural, distributed teams, she combines hands-on troubleshooting with process-driven change and incident management. Certified as an AWS Cloud Practitioner and holding an MS in Computer Science, she brings both legacy telecom switching expertise and modern cloud operations insight. Notably, her career includes live retrofit upgrades serving tens of millions of subscribers while maintaining continuous service availability.
6 years of coding experience
8 years of employment as a software developer
Master of Science (M.S.), Computer Science, Master of Science (M.S.), Computer Science at DePaul University College of Computing and Digital MediaBachelor of Science (BS), Computer Engineering, Bachelor of Science (BS), Computer Engineering at National Taipei University of Technology
Burmese, Korean, Chinese
Github Skills (2)
microsoft-azure10
azure-devops10
Programming languages (2)
Github contributions (5)
ShubhamJain1992/azure-docs
Jun 2023 - Jan 2026
Open source documentation of Microsoft Azure
Contributions:11 pushes, 3 branches in 2 years 7 months
ShubhamJain1992/vsts-docs
Dec 2019 - Jun 2020
This repo is the home of the official Azure DevOps documentation for Microsoft. GitHub Issues filed in this repository should be for problems with the documentation.
Contributions:4 pushes, 1 branch in 6 months
devopspowershellproblemsmicrosoftazure
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