Summary
Jia Chen is an AIML Data Operations leader with 9 years of experience building and scaling global operations for AI-driven products and trust & safety programs. Currently leading AIML Data Operations at Apple, she previously ran large-scale moderation and labeling programs at TikTok, overseeing up to 500 FTEs across multilingual workflows and managing vendor, budget and SLA delivery for projects >$18M p.a. She combines strong program and vendor management skills with hands-on delivery in machine learning data projects—successfully launching ASR and POI labeling efforts that exceeded accuracy targets and scaled to multiple markets quickly. Earlier roles at Singapore Airlines show deep expertise in operations transformation, RFPs and rapid site scaling across geographies, including managing >$40M contracts and 1,000 FTE rollouts. Based in Singapore, Jia pairs an economics background with a practical interest in deep learning and computer vision, translating business goals into measurable model and operational outcomes. Colleagues rely on her for rapid program mobilization, cost optimization and turning ambiguous AI requirements into repeatable production processes.
9 years of coding experience
1 year of employment as a software developer
Bachelor’s Degree (Honours) Economics, Bachelor’s Degree (Honours) Economics at University of Calgary
Bachelor’s Degree (Honours) Economics, Bachelor’s Degree (Honours) Economics at Nanyang Technological University Singapore
English, Chinese