Jian Reis
Customer Success Lead at Roadie
Cape Town, Western Cape, South Africa
Summary
👤
Senior🎓
Top SchoolJian Reis is a customer success and digital strategy leader with nearly two decades of experience building teams and scaling SaaS and digital products across Telecom, Finance and Retail. Currently establishing the Customer Success function at Roadie, he previously served as founding COO at Snaplet and built Praekelt’s Customer Success practice that delivered consecutive triple-digit ARR growth while sustaining high CSAT and NPS. A pragmatic product steward and operator, Jian blends strategic digital transformation experience—having driven major platform relaunches and ROI improvements at MTN and Telkom—with hands-on operational skills in onboarding, training and service delivery. Based in Cape Town, he’s known for turning fragmented digital ecosystems into consolidated, revenue-driving platforms and for recruiting and operationalising teams that consistently hit aggressive growth and engagement targets.
9 years of coding experience
6 years of employment as a software developer
University of South Africa
English, Afrikaans
Github Skills (9)
data-generation9
gatsbyjs9
gatsby8
backstage6
seed5
netlify4
database2
postgresql2
django1
Programming languages (5)
Github contributions (5)
jianreis/jmoa-commerce
Sep 2024 - Jul 2025
Mailchimp Open Commerce is an API-first, headless commerce platform built using Node.js, React, GraphQL. Deployed via Docker and Kubernetes.
Contributions:3 pushes in 10 months
jianreis/tamsin-work
Jun 2026 - Jul 2026
Contributions:37 pushes, 4 branches in 1 month
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