Jiaxi Wu
Call Center Supervisor at Medical Answering Services LLC
New York, New York, United States
Summary
👤
Senior🎓
Top SchoolJiaxi Wu is a results-driven call center supervisor and technically proficient support specialist with nine years of experience bridging customer service and software engineering. Currently leading operations at a high-volume medical answering service, Jiaxi combines data-driven coaching, SLA management, and workforce optimization with hands-on troubleshooting across Windows, macOS, and remote support tools. Previously they led development of a React Native app and contributed to security-focused engineering work, giving them a rare mix of front-end delivery and production security awareness. Comfortable translating complex technical issues for non-technical stakeholders, Jiaxi has a track record of improving processes through call analytics and ticketing discipline while maintaining HIPAA-level confidentiality. Pursuing an MS in Cybersecurity at NYU Tandon, they pair ongoing formal cybersecurity study with practical experience in incident handling and secure collaboration. Colleagues describe Jiaxi as an inventive problem-solver who moves seamlessly between coaching teams and shipping software.
10 years of coding experience
5 years of employment as a software developer
Cybersecurity, M.S., Cybersecurity, Cybersecurity, M.S., Cybersecurity at NYU Tandon School of EngineeringBachelor's degree, Business Administration and Management, General, Bachelor's degree, Business Administration and Management, General at Stony Brook UniversityHigh School Diploma, High School Diploma at Brooklyn Technical High SchoolCertificate of Completion, Computer Software Engineering, Certificate of Completion, Computer Software Engineering at Per ScholasSalesforce Pathfinder, Computer Science, Salesforce Pathfinder, Computer Science at Salesforce Pathfinder Training Program
English, Chinese, Chinese
Github Skills (81)
optimization10
reinforcement-learning10
pyinvoke10
llm-inference9
julia9
benchmark9
parallel9
python9
mxnet9
deep-learning9
hyperparameter-optimization9
ray9
pytorch9
llm9
large-language-models9
Programming languages (6)
Github contributions (5)
Hatuw/g2uc_CTFd
Mar 2018 - Apr 2018
Contributions:26 commits, 14 pushes, 1 branch in 1 month
Hatuw/research
Feb 2018 - Jun 2018
Contributions:84 pushes, 1 branch in 3 months
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