Jihyunย Jeong
Principal Support Engineer at Elastic
Melbourne, Victoria, Australia
Summary
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Top SchoolJihyun Jeong is a Principal Support Engineer based in Melbourne with 9 years of experience operating and supporting large-scale cloud services and Kubernetes-based microservices. She has deep cross-industry expertise spanning cloud solutions, distributed big-data systems, Elastic Stack, SAP, AI, and airline industry technology, and currently leads technical customer resolution at Elastic. Her background includes senior support at Elastic, technical services at IBM, and systems work at Asiana IDT, giving her a rare blend of enterprise-support discipline and hands-on operational know-how. Holding a Master's in Data Analysis from Yonsei University, she pairs data-driven insight with practical troubleshooting to reduce incident time-to-resolution. Colleagues rely on her ability to translate complex architectures into actionable support plans and to mentor teams on resilient, observable cloud operations.
9 years of coding experience
9 years of employment as a software developer
Master's degree Data Analysis, Master's degree Data Analysis at Yonsei University
English, KoreanGithub contributions (3)
Kyeongrok/nodejs_example_200
Aug 2017 - Jan 2018
Contributions:201 commits, 176 pushes, 2 comments in 5 months
stophyuni/MyFirstRepo
Aug 2018 - Sep 2018
Contributions:1 branch in 20 days
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