Jill Donohue
Senior Technical Support II - Community Management at Strava
Raleigh, North Carolina, United States
Summary
👤
Senior🎓
Top SchoolJill Donohue is a technical support leader with 10 years’ experience bridging product, engineering, and users to deliver reliable web and mobile experiences. Currently at Strava, she manages international Zendesk support, escalations, and data-driven insights to surface bugs and drive product improvements. Her background includes hands-on software work—iOS development and Rails deployments from an internship at Notion—and practical systems experience in RTLS projects, giving her a rare blend of customer empathy and technical fluency. Previously a top-performing real estate lead, she pairs high-touch client service with an analytical approach to trends and process optimization. Based in Raleigh, she’s known for translating messy user issues into actionable engineering tickets and clear stakeholder communication.
10 years of coding experience
1 year of employment as a software developer
Bachelor of Science (BS), Business Administration- Marketing and Management, Bachelor of Science (BS), Business Administration- Marketing and Management at University of South Carolina-ColumbiaThe American Business school of Paris
Github Skills (19)
software-design8
git-workflow4
api3
ruby2
bitcoin2
rails2
json-api2
lightning2
json2
ruby-on-rails2
feed1
abstraction1
docker1
ajax1
filesystem1
Programming languages (1)
Github contributions (5)
jillmd501/rails_engine
Jan 2016 - Feb 2016
Contributions:24 commits, 8 PRs, 17 pushes in 1 month
apijson-apijsonsort
jillmd501/IdeaBox-JS
Feb 2016 - Apr 2016
Contributions:15 PRs, 36 pushes, 6 branches in 2 months
boxrailsjavascriptrubyrails-project
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