Jill N
Senior Manager Of Technical Customer Support at Typeform
United States
Summary
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Senior🎓
Top SchoolJill N is a Senior Manager of Technical Customer Support with nearly a decade of experience blending UX-focused development, data visualization, and customer-facing technical leadership. She built her foundation in interactive multimedia and spent 10+ years as a designer/developer and freelancer before moving into SaaS, where she structured globally-remote support programs and used qualitative and quantitative customer insights to inform product decisions. At Typeform she now leads teams supporting APIs, webhooks, integrations and analytics, and previously advised clients as a solutions consultant at Shogun. Known for bridging creative craft and technical rigor, she pairs front-end/UX chops with a passion for translating complex product data into actionable support and product strategy.
9 years of coding experience
15 years of employment as a software developer
Digital Communication and Media/Multimedia, Digital Communication and Media/Multimedia at The Art InstitutesGithub contributions (3)
jillcodes/shogun-dark-mode
May 2019 - Sep 2022
Contributions:5 releases, 20 commits, 15 pushes in 3 years 4 months
jillcodes/jillcodes
Jul 2021 - Aug 2024
Contributions:5 pushes, 1 branch in 3 years 1 month
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