Summary
Jim Fitzpatrick is a growth-focused customer success and strategy leader with 15 years of experience blending account management, service operations, and program development across print services and regional media. As Owner and Editor of Hopatcong Lake Regional News and former strategic lead for Managed Document Services at Kyocera and Oki Data, he has a track record of driving revenue through lead-generation, channel strategy, and operational improvements. He excels at translating customer feedback into product enhancements, coaching teams across presales to retention, and implementing KPIs and corrective actions that boost organizational efficiency. A pragmatic technologist with an MS in Information Systems, he began his career in analog engineering and internet technologies—an uncommon combination that helps him bridge technical depth with business strategy. Jim’s community-focused newsroom work reflects a commitment to mission-driven growth beyond traditional corporate roles.
15 years of coding experience
23 years of employment as a software developer
MSBS/MSBA, Information Systems, Business Management, MSBS/MSBA, Information Systems, Business Management at University of Phoenix