Jim Holtzman is a seasoned technical writer with over 25 years at Microsoft, currently shaping Dynamics 365 for Customer Engagement content with a focus on IT admin and Office 365 deployment for SMBs. He combines deep product experience across Dynamics CRM, Windows Server, and Office with hands-on lab and screencast production skills earned mapping complex server/client scenarios. Jim’s background spans writing shipped Office content (Excel VBA, Office 95/97), building training websites and automation tools, and leading teams to redesign major intranet sites—bringing a rare mix of editorial, technical, and program-management expertise. Based in Redmond, he pairs educational psychology insight with practical IT know-how, making technical guidance accessible to non-profit and SMB administrators.
9 years of coding experience
13 years of employment as a software developer
M.A, Educational Psychology, M.A, Educational Psychology at West Virginia University
B.A, B.S, Psychology, Biomedicine, B.A, B.S, Psychology, Biomedicine at Western Michigan University
Contributions:6 PRs, 5 pushes, 2 branches in 12 days
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