Jim Lay is a seasoned cybersecurity analyst and IT engineer with 11 years of experience managing complex Windows and Citrix environments and delivering cloud-focused operational support. He has progressed from NOC and systems roles into technical leadership at Citrix and Cloud Operations work at UKG, now focusing on security at HUMAN. Jim combines hands-on troubleshooting, escalation management, and process improvement with a talent for team building, mentoring, and creating practical knowledge bases and training programs. His background in technical management and certifications like Google Cybersecurity Professional and Citrix Certified Associate reflect a blend of formal training and applied practice. Known for driving root-cause analysis and streamlining activation and support workflows, he often surfaces repeat problem patterns before they impact customers. Based in Fort Lauderdale, he seeks roles where technical depth and cross-functional collaboration deliver measurable improvements in reliability and security.
11 years of coding experience
14 years of employment as a software developer
Bachelor of Science - BS, Technical Management in Networking and Security, Bachelor of Science - BS, Technical Management in Networking and Security at DeVry University
Sample of retrieving a data set from an API and adding filtering capabilities
Contributions:7 pushes, 1 branch in 10 months
apidata-setquery-languagecapabilitiesfiltering
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