Jim Van Leeuwen
Guest Services Coach at Flex Jobs from Home
Dallas-Fort Worth Metroplex United States
Summary
👤
Senior🎓
Top SchoolJim Van Leeuwen is an experienced IT-focused guest services coach with eight years in customer-facing tech support and a long history of hands-on systems and operations work. He blends deep practical knowledge of Windows, macOS, iOS, networking, and remote/on-site troubleshooting with proven experience supervising small IT teams and managing multi-site deployments. Comfortable supporting users at all technical levels, he has run corporate upgrades for hundreds of machines, managed inventory and purchasing, and coached colleagues in real time via chat and phone. Jim pairs technical competence with strong customer service—contracting for one of the largest US cruise lines to resolve complex reservation workflows within Citrix-based systems. He is also motivated by ministry work, committed to equipping faith-based teams with the tools and support to advance their missions. Based in the Dallas–Fort Worth area, he brings a rare combination of operational discipline, legacy systems experience, and a service-driven mindset.
8 years of coding experience
8 years of employment as a software developer
Bachelor of Science - BS, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES, 3.4 GPA, Bachelor of Science - BS, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES, 3.4 GPA at University of DaytonShort-Term Certificate, Help Desk Analyst, 3.9 GPA, Short-Term Certificate, Help Desk Analyst, 3.9 GPA at Sinclair Community CollegeProgramming languages (2)
Github contributions (5)
leeuwenjim/a4d_website
Feb 2024 - Jun 2024
De website voor de organisatie van Avondvierdaagse Hoevelaken
Contributions:4 PRs, 45 pushes, 5 branches in 3 months
leeuwenjim/errorTeam
Apr 2018 - Apr 2018
Contributions:108 commits, 4 PRs, 93 pushes in 7 days
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