Jimmy Hoang
Technical Account Manager at Shopify
Vancouver, British Columbia, Canada
Summary
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Senior🎓
Top SchoolJimmy Hoang is a Technical Account Manager based in Vancouver with nine years of hands-on experience supporting enterprise merchants and troubleshooting complex platform issues at Shopify. He blends deep technical fluency in REST/GraphQL, Ruby, SQL, and front-end technologies with customer-focused incident response and account advocacy, frequently bridging merchant needs to engineering and product teams. Jimmy has a strong track record of owning escalations, building training resources, and improving support processes—skills honed across roles from frontline support to incident coordination. His background in banking customer service and freelance iOS development adds uncommon perspective on risk-aware communication and pragmatic product fixes. Known for calm prioritization under pressure, he leverages active listening and documentation to elevate team knowledge and merchant outcomes.
9 years of coding experience
1 year of employment as a software developer
Computer and Information Sciences General, Computer and Information Sciences General at Kwantlen Polytechnic UniversityCertificate iOS Development, Certificate iOS Development at Lighthouse LabsProgramming languages (1)
Github contributions (5)
jimmyhoang/TypeBattle
Jul 2017 - Aug 2017
Contributions:121 commits, 101 PRs, 81 pushes in 23 days
jimmyhoang/ruby-endevour
Jun 2021 - Jul 2021
Contributions:30 PRs, 17 pushes, 17 branches in 22 days
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