Jinghua Yu
Technical Support Engineer at Dell EMC
Shanghai, Shanghai, China
Summary
👤
Senior🎓
Top SchoolJinghua Yu is a Technical Support Engineer with 10 years of experience based in Shanghai, specializing in enterprise storage support for Fortune 500 clients at Dell EMC. She excels at resolving complex issues for banking, government, and communications customers through calls, emails, and remote sessions, routinely coordinating cross-functional teams and engineering to deliver timely root-cause analyses and long-term fixes. Bilingual and adaptable, she consistently mentors new hires, took ownership of all VTL cases region-wide after a team change, and helps maintain a 90% team customer-satisfaction rate. Her background in international business and finance gives her an uncommon blend of technical troubleshooting skill and customer-focused commercial insight.
10 years of coding experience
Master of Science - MS, International Business, Master of Science - MS, International Business at University of BirminghamBachelor of Science (B.S.), Finance, Business Administration, Bachelor of Science (B.S.), Finance, Business Administration at University of Vermont Grossman School of Business
Chinese, English
Github Skills (4)
overleaf3
tex3
latex3
beamer3
Programming languages (1)
Github contributions (5)
yujinghua/bit_slides_remoter
Dec 2019 - Nov 2020
Contributions:17 commits, 15 pushes, 1 branch in 10 months
yujinghua/SecAlgInCANoe
Apr 2021 - May 2021
Contributions:19 commits in 5 days
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