Joanna Cheng
Senior Engineer at MongoDB
Sydney, New South Wales, Australia
Summary
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Senior🎓
Top SchoolJoanna Cheng is a Senior Engineer with 12 years' experience specializing in customer-facing technical services and production support for database systems, currently at MongoDB in Sydney. She combines deep operational expertise in recovery, replication, sharding and tooling like Cloud/Ops Manager with proven leadership as a team lead, interviewer, and organiser of regional technical summits. Known for handling the highest ticket loads while maintaining fast resolutions and excellent customer feedback, she excels at calming stressed customers and coordinating cross-functional fixes. Joanna’s background spans enterprise support at IBM to research beginnings, and she has presented at MongoDB.local and MongoDB World, reflecting both practical troubleshooting skills and public technical communication. Notably, she served as an APAC subject-matter expert for Cloud/Ops Manager and earned multiple Outstanding Contributor awards for consistently high-impact work.
12 years of coding experience
10 years of employment as a software developer
Australian National UniversityThe University of Melbourne
Github Skills (8)
mongodb10
database9
mongodb-database9
nosql8
logfile6
atlas1
mongodb-driver1
wiredtiger1
Programming languages (4)
Github contributions (5)
joannac-/docs
Dec 2015 - Apr 2018
Contributions:14 pushes, 2 branches in 2 years 4 months
mongodbproject-documentation
devkev/insalata
May 2020 - Oct 2020
Contributions:2 pushes, 1 comment, 1 issue in 4 months
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