Job Thomas
Chief Customer Experience Officer, Ad Interim at Automattic
Cape Town, Western Cape, South Africa
Summary
🤩
Rockstar🎓
Top SchoolJob Thomas is a customer-centric technology leader with 11 years of experience building and scaling support operations for WooCommerce at Automattic, where he now serves as Chief Customer Officer leading a 100+ person global support division. He blends hands-on product empathy with operational rigor, having progressed from support lead and training manager roles into executive leadership while keeping close ties to product and UX improvements. As a full‑stack contributor to the widely used open-source WooCommerce project, he has directly improved admin UX, status reporting, help & support flows, and in-product wording to reduce friction for store owners. Based in Cape Town, he brings a rare mix of academic teaching experience and practical training design to customer education and enablement. Known for translating user feedback into measurable product and support improvements, he focuses on making complex ecommerce workflows clearer and more reliable for merchants worldwide.
11 years of coding experience
7 years of employment as a software developer
High school diploma Math, High school diploma Math at College IeperCredit Theology and Religious Studies, Credit Theology and Religious Studies at Université catholique de LouvainAcademic Teaching degree Academische Initiële Lerarenopleiding, Academic Teaching degree Academische Initiële Lerarenopleiding at Ghent UniversityMaster of Arts (MA) Theology and Religious Studies, Master of Arts (MA) Theology and Religious Studies at Evangelische Theologische Faculteit, Leuven
Dutch, English, French, German, Afrikaans, Greek, Hebrew, Latin, Sign languages, Xhosa
Github Skills (8)
woocommerce10
wordpress10
php10
ecommerce9
react9
javascript9
ux-design8
ui-design8
Programming languages (5)
Github contributions (5)
woocommerce/woocommerce
Jun 2015 - Aug 2021
A customizable, open-source ecommerce platform built on WordPress. Build any commerce solution you can imagine.
Role in this project:
Full-stack Developer
Full-stack DeveloperContributions:4 reviews, 79 commits, 37 PRs in 6 years 3 months
Contributions summary:Job primarily contributed to the WooCommerce admin interface, focusing on improvements to the user experience and consistency in terminology. Their work included refactoring the status report, updating the help and support tab, and modifying the wording within the downloads report. The user also updated the sample product references and made several small UI/UX adjustments.
ecommercewordpresswoocommercephpautomattic
jobthomas/your-first-pr
Jan 2020 - Mar 2026
Contributions:4 PRs, 6 pushes, 5 branches in 6 years 2 months
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