Job Thomas
Chief Customer Officer, WooCommerce at Automattic
Cape Town, Western Cape, South Africa
Summary
🤩
Rockstar🎓
Top SchoolJob Thomas is a customer-centric technology leader with 11 years of experience building and scaling support operations for WooCommerce at Automattic, where he now serves as Chief Customer Officer leading a 100+ person global support division. He blends hands-on product empathy with operational rigor, having progressed from support lead and training manager roles into executive leadership while keeping close ties to product and UX improvements. As a full‑stack contributor to the widely used open-source WooCommerce project, he has directly improved admin UX, status reporting, help & support flows, and in-product wording to reduce friction for store owners. Based in Cape Town, he brings a rare mix of academic teaching experience and practical training design to customer education and enablement. Known for translating user feedback into measurable product and support improvements, he focuses on making complex ecommerce workflows clearer and more reliable for merchants worldwide.
11 years of coding experience
5 years of employment as a software developer
Master of Science (MSc), Master of Science (MSc) at Universiteit GentCredit, Credit at Université catholique de LouvainMaster of Arts (MA), Master of Arts (MA) at Evangelische Theologische FaculteitHigh school diploma, High school diploma at College Ieper
Dutch, English, French, German, Afrikaans, Greek, Hebrew, Latin, Sign languages, Xhosa
Github Skills (8)
woocommerce10
wordpress10
php10
ecommerce9
react9
javascript9
ux-design8
ui-design8
Programming languages (5)
Github contributions (5)
woocommerce/woocommerce
Jun 2015 - Aug 2021
A customizable, open-source ecommerce platform built on WordPress. Build any commerce solution you can imagine.
Role in this project:
Full-stack Developer
Full-stack DeveloperContributions:4 reviews, 79 commits, 37 PRs in 6 years 3 months
Contributions summary:Job primarily contributed to the WooCommerce admin interface, focusing on improvements to the user experience and consistency in terminology. Their work included refactoring the status report, updating the help and support tab, and modifying the wording within the downloads report. The user also updated the sample product references and made several small UI/UX adjustments.
ecommercecommercewordpressautomatticphp
jubilee-community-church/jubilee
Jul 2015 - Aug 2016
Contributions:16 PRs, 40 pushes, 6 branches in 1 year 1 month
storefrontchildchild-theme
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