Summary
Jocelin Stephen is an Assistant Vice President in Corporate Investment Banking with 11 years of experience applying product-oriented thinking to payments, investigations, and workflow-driven operations. She specializes in cross-border and domestic payment messaging (SWIFT MT/MX, ISO 20022, PACS formats) and leads risk, service quality, and process improvement efforts that reduce manual work and mitigate compliance exposure. Her background spans fintech and global banks where she has driven automation, root-cause analysis, and stakeholder-aligned product testing to improve throughput and accuracy. Known for a steady, methodical approach, Jocelin combines hands-on case ownership in Pega and FIRCO with strategic contributions to ISO 20022 migration initiatives. Quietly ambitious, she has a track record of boosting team productivity (notably a 35% improvement at Corpay) while preserving operational controls and client experience.
11 years of coding experience
Master of Business Administration (M.B.A.) Finance General, Master of Business Administration (M.B.A.) Finance General at Pondicherry University
Postgraduate Degree Facilities Planning and Management, Postgraduate Degree Facilities Planning and Management at Hanze
Bachelor of Commerce - BCom Business/Commerce General, Bachelor of Commerce - BCom Business/Commerce General at Women's Christian College