Joe Daoud
Director, Customer Success Management at Armis
Placentia, California, United States
Summary
👤
Senior🎓
Top SchoolJoe Daoud is a customer success leader with a decade of experience building and scaling post-sales operations, currently directing Enterprise Customer Success at Armis where he oversees 7 managers and a $20M ARR portfolio across 190 accounts. He progressed through hands-on technical support and engineering-adjacent roles at Cylance, BlackBerry, and Scantron, giving him deep empathy for technical teams and customers alike. Joe blends people leadership with process improvements—having driven global support rollouts and maintained 97%+ CSAT—while also coaching CSMs to operationalize adoption and expansion strategies. Based in Placentia, CA, he pairs certifications in networking and full-stack web development with practical product support know-how, a combination that helps him translate product roadmaps into measurable customer outcomes. Notably, his background includes building cross-functional frameworks for incident response and centers of excellence that reduce escalations and accelerate value realization.
9 years of coding experience
18 years of employment as a software developer
Full Stack Web Development Full Stack Web Development, Full Stack Web Development Full Stack Web Development at CourseraFull Stack Web Development Certification Computer Software Engineering, Full Stack Web Development Certification Computer Software Engineering at freeCodeCampFull-Stack Web Developer Certification Full-Stack Web Development, Full-Stack Web Developer Certification Full-Stack Web Development at UdemyCompTIA A+ and N+, CompTIA A+ and N+ at Orange Coast CollegeWeb Design Certification Computer Information Systems, Web Design Certification Computer Information Systems at Fullerton College
Arabic, Spanish
Stackoverflow
1reputation
0reached
0answers
0questions
Programming languages (1)
Github contributions (5)
joedaouddotcom/jddc-TheWorld-2.0
Jul 2016 - Aug 2016
Contributions:41 pushes, 1 branch in 7 days
joedaouddotcom/coursera-test
Aug 2016 - Aug 2016
Contributions:21 pushes, 2 branches in 6 days
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