Joe Hackett
Manager III, Technical Program Management at Amazon
Washington, District of Columbia, United States
Summary
👤
Senior🎓
Top SchoolJoe Hackett is a Technical Program Management leader with a decade of experience designing automation-first operations and scaling cross-functional teams, currently managing TPM efforts at Amazon after impactful leadership at Ring. He has a strong track record reducing process overhead and manual effort—examples include cutting reporting time from 20+ hours/week to under one hour and shrinking ticket triage from 17 minutes to 35 seconds through AI and workflow automation. Joe excels at rebuilding operating models and intake systems (JIRA/Slack) to improve SLA adherence and throughput, and he’s led global teams through major reorganizations with full retention. His background began in QA and client services, giving him deep operational empathy for engineers and support staff and a knack for practical, testable solutions. Based in Washington, D.C., he blends hands-on automation implementation with people-first leadership and a curiosity-driven developer mindset that surfaces in cross-disciplinary tooling work.
9 years of coding experience
17 years of employment as a software developer
Bachelor of Science (B.S.) Information Sciences and Technology, Bachelor of Science (B.S.) Information Sciences and Technology at Penn State University
Github Skills (1)
pool5
Programming languages (3)
Github contributions (5)
littlejkim/iCare_IST412
Aug 2019 - Aug 2019
Contributions:8 PRs, 10 pushes, 1 branch in 1 day
jph5396/IST440wDecipherProgram
Dec 2019 - Apr 2020
Contributions:4 pushes, 1 branch in 4 months
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