Summary
Joe Kleinwaechter is a seasoned design and product leader who currently leads ADP’s Global UX organization of 300+ designers, researchers, writers, and ops specialists to deliver trusted experiences worldwide. With a career spanning fintech, payments, security, and enterprise software, he has repeatedly introduced outcome-driven discovery practices—like Design Thinking, GV sprints, and Hypothesis Driven Design—to reshape product roadmaps and reduce costly go-to-market failures. Previously he led innovation and design at Worldpay and Fiserv, producing measurable savings and positioning teams as industry innovation leaders. A longtime student of behavioral economics and cognitive biases, Joe applies human-centered theory to solve complex product problems and earn client trust. He blends deep engineering origins with practical UX leadership—having built cross-continental engineering and UX teams at IBM ISS that scaled a product line to $100M in revenue. Outside work he’s an avid pianist and a witty cultural commentator, signaling a leader who values craft, curiosity, and team culture.
9 years of coding experience
30 years of employment as a software developer