Summary
Joel Brandenburg is a Lead Technical Writer with 11 years of experience crafting clear, user-focused documentation for APIs, developer guides, UI text, and end-user instructions across cloud and enterprise products. Based in Austin, he has held progressive roles at HP/HPE, AWS, Acumera, and Scale Computing, pairing deep product knowledge with hands-on authoring in Markdown and DITA and workflows using GitHub, Jenkins, JIRA, and Confluence. He specializes in turning complex cloud and infrastructure concepts into practical, searchable content and runbooks that reduce support escalations and accelerate onboarding. Known for blending customer-support experience with documentation leadership, he brings a pragmatic focus on usability and outcomes rather than just completeness. An uncommon strength is his background in international studies and Arabic, which informs a thoughtful, user-centric approach to communication across diverse audiences.
11 years of coding experience
3 years of employment as a software developer
Associate of Arts, Peace Studies, Associate of Arts, Peace Studies at Richland Community College
Bachelors of Arts and Science, International Studies; Arabic, Bachelors of Arts and Science, International Studies; Arabic at University of North Texas