Joel Mccoy
Product Specialist, CompuMark at Clarivate
New York, New York, United States
Summary
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SeniorJoel Mccoy is a product specialist with 13 years of hands-on experience supporting enterprise clients and shaping customer-facing platforms at CompuMark/Clarivate. He blends deep domain knowledge in client services with practical technical skills—scripting CSS/JS for Salesforce, building Power Automate flows, and reviewing Java and MS SQL code—to drive platform improvements and automation. Known as the "voice of the customer," he translates user needs into UAT, Jira user stories, and Confluence/SharePoint documentation while maintaining strong SLAs and high first-contact resolution. Comfortable with both client-facing escalation and behind-the-scenes technical triage, he also hires, onboards, and trains team members during rapid change. Based in New York, he pairs a consultative communication style with an eye for detail that surfaces non-obvious impacts across systems and processes.
13 years of coding experience
3 years of employment as a software developer
Stackoverflow
316reputation
25kreached
11answers
1question
Github Skills (74)
api-client10
twitter10
api10
twitter-api10
twitter-client10
streaming-api9
rest9
streaming9
nodejs9
youtube8
ubuntu8
minecraft8
converting8
docker8
converter8
Programming languages (6)
Github contributions (5)
BooDoo/animecommentbot
Dec 2015 - Apr 2018
Contributions:68 commits, 38 pushes, 5 branches in 2 years 4 months
BooDoo/traceryhosting-send_status
Aug 2018 - Jan 2023
Contributions:22 pushes, 13 branches in 4 years 5 months
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