Joey Brown
Demand Planner at Gibson Brands, Inc.
Lebanon, Tennessee, United States
Summary
👤
Senior🎓
Top SchoolJoey Brown is an experienced demand planner and operations analyst with 11 years in data-driven roles and over a decade of hands-on experience in call center environments. He has driven process improvements across quality assurance, reporting, and system administration—leading implementations of scorecard systems, voice analytics, and onboarding for new service partners. Skilled in SQL/PostgreSQL, SSRS automation, Excel and PowerPoint, Joey translates operational needs into reliable reports and tools that improve KPIs and agent performance. He blends technical troubleshooting with frontline coaching, having mentored teammates and handled escalations while also serving as lead admin for systems like Witness and Remedy. Based in Lebanon, TN, Joey is known for being highly adaptable to changing technology and for taking initiative across departments to deliver measurable results.
11 years of coding experience
7 years of employment as a software developer
LaVergne High
Github Skills (18)
hocon9
bootcamp9
akka-net9
cli8
sdk7
actor-model6
akka6
scala6
fundamentals6
cloud-native5
dotnet5
sentry4
crash-reports3
performance-monitoring3
gulp-plugin3
Programming languages (5)
Github contributions (5)
joeybrown/tiles
May 2019 - Jun 2019
Contributions:31 commits, 30 pushes, 2 branches in 25 days
joeybrown/dotknet
Mar 2022 - Jun 2022
Contributions:34 commits, 2 PRs, 49 pushes in 3 months
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