Summary
Johan Mora is an experienced IT leader with 9+ years delivering end-user computing and operational excellence across large enterprises, currently supervising Modern Workplace services at DXC Technology from Spring, Texas. He combines hands-on technical skills (Windows OS deployments, Active Directory, MFA, mobile support, ITAM) with people-centric management—hiring, coaching, career planning and cross-regional operations for US and Latin America support centers. Johan has repeatedly run high-volume support hubs and PC lifecycle programs, driven compliance and vendor management, and partnered with security and infrastructure teams on disaster recovery and continuity plans. Comfortable resolving complex escalations and shaping IT strategy and budgets, he blends a front-end developer/software engineer mindset with deep field support experience. Colleagues describe him as highly organized with strong communication, attention to detail, and a knack for turning operational friction into repeatable processes.
9 years of coding experience
4 years of employment as a software developer
Technician, Computer Science, Technician, Computer Science at Tecnológico de Costa Rica