Johanan Lai
Technical Support Engineer 3 at Stytch
Redwood City, California, United States
Summary
🤩
Rockstar🎓
Top SchoolJohanan Lai is a seasoned technical support and developer success engineer with 11 years of experience helping cloud and authentication platforms scale and delight customers. Based in Redwood City, he’s driven high-impact support at Datadog—leading a containers-focused team with a 99.7% SLA—and later supported developer integrations and auth use cases at Stytch through docs, guides, and hands-on fixes. Comfortable in Go, Rust, Swift and JavaScript, he blends systems-level troubleshooting with developer-facing product work and has a knack for turning escalations into repeatable enablement. He pairs a UC Irvine Computer Science background with practical experience building demos, labs, and training that measurably improve onboarding and time-to-resolution. Colleagues rely on him for calm incident leadership and for translating complex auth and container problems into clear, consumable solutions. Notably, his career spans both rapid-growth IPO support environments and startup acquisition dynamics, giving him a rare perspective on product maturity and customer empathy.
11 years of coding experience
7 years of employment as a software developer
University of California, Irvine
English
Github Skills (174)
mvp10
deno10
javascript10
jquery10
wechat10
rust10
typescript10
wechat-mini-program10
java10
setstate10
vue10
zone10
react-native10
redux10
react-router-v410
Programming languages (12)
Github contributions (5)
JohannLai/blog
Jul 2017 - Dec 2020
my hexo blog
Contributions:2 PRs, 21 pushes, 1 branch in 3 years 6 months
hexohexo-blog
JohannLai/openai-function-calling-tools
Jun 2023 - Oct 2024
🛠 openai function calling tools for JS/TS
Contributions:6 PRs, 103 pushes, 8 branches in 1 year 4 months
function-callingfunctionsjavascriptopenaiopenai-api
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