Johanan Lai
Technical Support Engineer 3 at Stytch
Redwood City, California, United States
Summary
🤩
Rockstar🎓
Top SchoolJohanan Lai is a seasoned technical support and developer success engineer with 11 years of experience helping cloud and authentication platforms scale and delight customers. Based in Redwood City, he’s driven high-impact support at Datadog—leading a containers-focused team with a 99.7% SLA—and later supported developer integrations and auth use cases at Stytch through docs, guides, and hands-on fixes. Comfortable in Go, Rust, Swift and JavaScript, he blends systems-level troubleshooting with developer-facing product work and has a knack for turning escalations into repeatable enablement. He pairs a UC Irvine Computer Science background with practical experience building demos, labs, and training that measurably improve onboarding and time-to-resolution. Colleagues rely on him for calm incident leadership and for translating complex auth and container problems into clear, consumable solutions. Notably, his career spans both rapid-growth IPO support environments and startup acquisition dynamics, giving him a rare perspective on product maturity and customer empathy.
11 years of coding experience
7 years of employment as a software developer
University of California, Irvine
English
Github Skills (173)
webview10
windows10
mvp10
retrieval-augmented-generation10
deno10
javascript10
chatgpt10
mod-manager10
jquery10
wechat10
linux10
tauri10
youtube10
productivity-tools10
ai10
Programming languages (13)
Github contributions (5)
JohannLai/doa
Jun 2020 - Dec 2020
A middleware framework for Deno's http serve🦕. Transplanted from Koa with ❤️
Contributions:1 release, 60 commits, 5 PRs in 6 months
denokoamiddlewarerest-apiframework
JohannLai/blog
Jul 2017 - Dec 2020
my hexo blog
Contributions:2 PRs, 21 pushes, 1 branch in 3 years 6 months
hexohexo-blog
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