Summary
John Davenport is an experienced IT Systems Administrator based in London with 11 years supporting and securing enterprise IT estates. He has spent the past five years at Pinsent Masons delivering deskside and remote support for 1,000 users, administering Windows fleets, Entra ID/Active Directory, Exchange Online, Microsoft Intune and specialist legal applications while contributing to ITIL processes and knowledgebase development. Now at Herbert Smith Freehills Kramer, he continues to bridge desktop support and infrastructure by providing remote-hands for major incidents and coaching 1st line teams to shift resolution left. John combines a pragmatic customer-focused approach with hands-on troubleshooting across networking, MFDs and mobile device management, and a clear emphasis on maintaining CyberEssentials+ security standards. A detail that sets him apart is his track record of improving operational efficiency through tooling and process-driven documentation that reduces repeat incidents.
10 years of coding experience