John Ensminger
Account Manager at Riverside Transport, Inc.
Kansas City Metropolitan Area United States
Summary
👤
Senior🎓
Top SchoolJohn Ensminger is an experienced account manager and customer operations specialist with 14+ years in gaming and tech, known for resolving escalations and optimizing service delivery across B2B and consumer channels. He has a strong track record at Electronic Arts, where he reduced fraud-related refunds by implementing process changes that saved the company $850K annually and earned multiple spot awards. Skilled with tools like JIRA, Salesforce, Zendesk and Confluence, he pairs hands-on ticket and warranty management with data-driven workflow improvements and cross-functional stakeholder collaboration. Comfortable in remote and high-volume environments, he has led training initiatives and driven product and operational changes for startups and major brands alike. Unusually for a customer-ops professional, he also contributes to open-source front-end testing for the VexFlow music-notation library, demonstrating attention to quality and code consistency. Based in the Kansas City area, he brings a pragmatic mix of empathy, process rigor, and continuous improvement to customer experience leadership.
15 years of coding experience
Business Management, Marketing, and Related Support Services, Business Management, Marketing, and Related Support Services at Northwest Missouri State University
Github Skills (5)
javascript10
music-notation10
testing10
unit-testing9
front-end-development8
Programming languages (2)
Github contributions (5)
0xfe/vexflow
Oct 2011 - Oct 2011
A JavaScript library for rendering music notation and guitar tablature.
Role in this project:
Front-end Developer
Front-end DeveloperContributions:11 commits in 3 days
Contributions summary:John primarily focused on enhancing the testing capabilities of the VexFlow library. They added new test files and modified existing ones to incorporate key signature and clef tests, ensuring the accurate rendering of musical notation elements. Furthermore, the user addressed formatting issues within the test files by correcting line lengths and converting tabs to spaces for code consistency and readability. Their contributions highlight a focus on improving the quality and reliability of the library's rendering features.
javascriptrendering
jonens/flashnotes
Aug 2011 - Nov 2011
Contributions:23 commits in 3 months
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