John Ferguson
Information Technology Help Desk Supervisor
Katy, Texas, United States
Summary
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Senior🎓
Top SchoolJohn Ferguson is an experienced IT service desk and operations leader with over 15 years in global help desk, service delivery, and knowledge management roles, currently supervising Oceaneering’s Help Desk from Katy, Texas. He has a proven track record building and scaling support teams, enforcing SLAs, and driving Windows migrations and multi-site network uptime across maritime and enterprise environments. John combines hands-on desktop, VoIP, and VSAT communications expertise with strategic KM practices that improved incident turnaround and reuse of institutional knowledge. He has led service desks for organizations from oil & gas vessels to large lending firms, consistently translating operational insight into documented processes and training. Known for coaching and mentoring frontline staff, he also brings deep operational discipline in asset management, COBIT governance, and budget oversight. His background marrying field-facing technical work with knowledge-driven process improvement makes him adept at stabilizing complex, distributed IT environments.
8 years of coding experience
5 years of employment as a software developer
Bachelor's degree, Computer Science, Bachelor's degree, Computer Science at University of the Incarnate WordGithub contributions (5)
johnjferguson/DirectX-3D
Sep 2019 - Nov 2019
Contributions:16 pushes, 1 branch in 2 months
johnjferguson/Compiler
Feb 2020 - Feb 2020
Contributions:5 pushes, 1 branch in 23 days
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