John Frei
Managing Director, Experience Product Management at TIAA
Charlotte, North Carolina, United States
Summary
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Senior🎓
Top SchoolJohn Frei is a seasoned financial services digital and technology leader with 20 years of experience designing and delivering high-volume digital experiences, fintech integrations, and payments platforms. As Managing Director of Experience Product Management at TIAA, he has led cross-functional Agile teams to digitize money movement, withdrawals, and investment flows that handle roughly one million transactions annually. He combines deep domain knowledge across payments, banking, brokerage and retirement with strong technical acumen—driving integrations with major vendors like Fiserv, FIS, Yodlee, Pershing and Zelle. Known for a data-driven, customer-first approach, he translates analytics into improved completion rates, reduced analog touchpoints and measurable business outcomes. An MBA and MIT executive alum, he pairs executive-level reporting and financial stewardship with hands-on delivery experience in complex integrations and platform strategy.
9 years of coding experience
22 years of employment as a software developer
Executive Program, Business Applications of Artificial Intelligence, Executive Program, Business Applications of Artificial Intelligence at Massachusetts Institute of TechnologyMaster of Business Administration - MBA, Master of Business Administration - MBA at Capella UniversityBachelor's of Science, Information Management and Technology / Television Radio and Film, Bachelor's of Science, Information Management and Technology / Television Radio and Film at Syracuse University
English, PortugueseGithub contributions (3)
JohnFrei/PantorouterXL
Oct 2016 - Oct 2016
Contributions:12 commits, 10 pushes, 1 branch in 1 day
JohnFrei/Pantorouter
Oct 2016 - Oct 2016
Contributions:9 pushes, 1 branch in 1 day
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