Senior Software Development Manager at Amazon Web Services (AWS)
Somerset West, South Africa
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Summary
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Senior
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Top School
John Gilmore is a Senior Software Development Manager at Amazon Web Services with 12 years of experience building and operating large-scale, highly available support platforms. He leads three distributed teams across Cape Town, Seattle and Vancouver managing the AWS Support Case Management platform that enables global engineer–customer communication at scale. With a PhD in electronic engineering focused on large-scale distributed networks and a BEng cum laude, he blends deep research-backed systems knowledge with hands-on cloud-native expertise across Lambda, ECS/Fargate, DynamoDB, RDS, Kinesis, and more. John is responsible for product vision, team structure, and operational excellence, having driven cross-timezone initiatives to ensure customers can always create cases and engineers can always respond. Based in Somerset West, South Africa, he combines technical leadership with a keen focus on reliability and developer productivity—an unusual mix of academic depth and pragmatic, production-first delivery.
12 years of coding experience
PhD, Electronic engineering (large scale distributed computer networks), PhD, Electronic engineering (large scale distributed computer networks) at Stellenbosch University
Contributions:3 commits, 2 PRs, 2 pushes in 9 months
golanglinuxinfinibandmachines
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John Gilmore - Senior Software Development Manager at Amazon Web Services (AWS)