John Harkins
Quality Assurance Technical Lead at MadCap Software, Inc.
Poway, California, United States
Summary
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Senior🎓
Top SchoolJohn Harkins is a Quality Assurance Technical Lead with 11 years of hands-on experience ensuring SaaS and desktop publishing products meet rigorous quality standards. At MadCap Software he progressed from Technical Support to leading QA for cloud-based publishing and content management, driving release planning, backlog management, and comprehensive test strategies in Agile environments. He combines deep black-box testing expertise with familiarity with HTML5/CSS3, SQL, XML, and a wide toolset (Git, TFS, SVN, Perforce) to bridge QA, development, and documentation teams. Known for meticulous defect reporting and test-case design, he also brings a creative edge as an experienced graphic designer and long-term user of MadCap and Adobe authoring tools. Colleagues rely on him to translate complex product behavior into actionable test plans and reproducible bug reports, reducing regression risk across releases. Based in Poway, CA, he’s a pragmatic QA lead who pairs technical acumen with strong customer-service roots to keep products both usable and robust.
11 years of coding experience
14 years of employment as a software developer
Advertising Design, Advertising Design at Northampton Community CollegePalomar CollegeProgramming languages (1)
Github contributions (5)
jonootz/TESTS-dvdCollection
Feb 2015 - Jun 2015
Contributions:37 commits, 12 pushes, 2 branches in 4 months
jonootz/TESTS-testAll
Feb 2015 - Mar 2015
Contributions:64 commits, 19 pushes, 1 branch in 17 days
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