Summary
John Kennedy is a Senior Premium Support Engineer at GitHub with over a decade of IT experience and six years focused on technical support and reliability engineering. He combines hands-on troubleshooting of Windows and POS systems with project coordination and QA discipline developed across roles at Target, Ajilon, and as an independent entrepreneur. Known for driving system stability and automated monitoring, he has led teams responsible for large-scale lab operations and multi-site deployments, managing hardware inventories and release pipelines. His background blends practical programming (Java, scripting, SQL) with strong communications and change-management skills, a mix that helps him translate complex technical issues into actionable solutions for customers. A former U.S. Army NCO with security-clearance experience, he brings disciplined accountability and operational rigor to incident response and platform reliability.
6 years of coding experience
18 years of employment as a software developer
A.S Computer Science, A.S Computer Science at North Hennepin Community College
Bachelor's degree Multidisciplinary Studies, Bachelor's degree Multidisciplinary Studies at University of Minnesota
Associate of Science (AS) Computer Science, Associate of Science (AS) Computer Science at Pierce College
High School Diploma General Education, High School Diploma General Education at Robinsdale Armstrong