John Mbcs is an IT Manager with 11 years of hands-on experience building resilient, productivity-focused IT services across SMEs in the UK. He leads IT teams and supplier relationships at MCS, driving ERP transitions, Azure migrations and bespoke software projects that align technology with strategic growth. Previously he rose through technical and service desk leadership at Refresh Support, where he managed large-scale migrations and restructured pricing, PSAs and service processes to improve SLAs and customer satisfaction. Certified in Microsoft technologies and holding a BTEC in Computer Software Technology, he combines practical systems design with governance and staff development programs. Colleagues rely on him for clear delivery of complex infrastructure rollouts and for embedding security and uptime into everyday operations. He’s known for converting technical debt into scalable platforms that enable business change rather than impede it.
Contributions:67 commits, 10 PRs, 39 pushes in 6 months
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