John Mckown
Teir 1 Tech at ACS Alaska Communications Systems
Anchorage, Alaska, United States
Summary
👤
Senior🎓
Top SchoolJohn Mckown is a seasoned Tier 1 technical support specialist with over a decade of hands-on experience across corporate, government, and retail environments, currently securing server rooms and performing diagnostics at Alaska Communications Systems in Anchorage. He brings deep practical knowledge of Windows systems, Active Directory, remote support tools, and hardware troubleshooting, with a background that also includes Tier 2 escalation and NOC coordination. His career traces roots to IBM mainframe work and military service, giving him a blend of legacy systems familiarity and disciplined operational security practices. Known for clear communication and documentation, he emphasizes one-call resolution and trend analysis to prevent recurring issues. Comfortable with both on-site physical security and remote software support, he is a dependable front-line engineer who can bridge old and new technologies.
13 years of coding experience
Associate of Science (AS), Computer and Information Sciences and Support Services, Associate of Science (AS), Computer and Information Sciences and Support Services at Blair University, Colorado Springs, COAssociate's degree, Network and System Administration/Administrator, Associate's degree, Network and System Administration/Administrator at Intellitec College-Colorado Springs
English, American Sign Language
Github Skills (2)
unix2
linux2
Github contributions (5)
joab5622/utilities-1
Oct 2012 - Feb 2015
Contributions:18 commits in 2 years 4 months
unixhlasmunix-utilitieslinux
JohnArchieMckown/TheHesslingEditor
Mar 2018 - Jul 2024
Contributions:6 pushes, 1 branch in 6 years 4 months
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